This document – the Terms & Conditions – (or "T&C", “Agreement”) is an agreement between you (the “User”, “Doctor”, “Health Care Provider”, “Patient”, “End-User”) and Vivartha Innovations LLP("Vivartha", “Company”). It contains conditions you agree to follow when using our mobile and web applications as well as our websites, including when you ask questions and when you view or input content on or into the App. The Doctor-V Privacy Policy Statement is officially part of these T&C, and can be accessed here.
When you register on Doctor-V’s App you verify that you have read and agree with the Terms & Conditions as well as the Privacy Policy.
These T&C and the Privacy Policy together constitute a legal agreement (“Agreement”) between you – the “user” – and Doctor-V in connection with your visit to the Website and your use of the Doctor-V App.
These Terms & Conditions may change. Because your use of Doctor-V App and Website means you agree to these T&C’s, if we revise and update these T&C’s, your continued use of Doctor-V App and Website will mean that you accept those changes. You choose whether or not you use the Doctor-V App and Website. If you do not agree to all of these Terms & Conditions, please do not use Doctor-V App and Website.
The Terms and Conditions Agreement applies to you if you are:
This Agreement applies to all services made available by Doctor-V on their Website, and their mobile and web App.
We are dedicated to enabling and empowering you to make smart choices for your health and well-being. Our mission is to provide you with a platform that empowers you to seek personalised and pertinent health advice, and support your doctor-patient relationship by making it more accessible, affordable and intelligent.
Doctor-V For Doctors: Doctor-V offers Health Care Providers (“HCP”) a platform to set up and operate their online/virtual ‘clinics’ and offer their services to their patients. The platform includes features that allow doctors to maintain an online presence on the App, made available and accessible to other Users, answer patient queries, look up their patients medical profile and history during a consultation, and conduct paid consultations with their patients.
Doctor-V: Doctor-V (for Patients, “Users”) allows Users to create and maintain an online account with up-to-date medical profiles, create and maintain a Care Team of their doctors and/or HCPs, seek health advice and request consultations with their doctors and/or HCPs for a fee.
Doctor-V allows you to conduct an online consultation with your Doctor or HCP. As such, on the Doctor-V platform, an HCP may provide virtual consults, diagnosis and prescriptions, as appropriate. You, the user, consent to Doctor-V transferring your consult queries to the HCP(s) selected and determined by you for the respective consult. You understand and agree that the information during these interactions is subject to our Privacy Policy.
Doctor-V, however, is not a substitute for a primary care doctor, or in-person health care interactions. You agree not to use Doctor-V as a substitute for a primary care doctor or in- person doctor visits. Diagnosis and prescriptions provided via the Doctor-V App are at the sole discretion of the HCPs using the platform. You understand and agree that any issues, questions or concerns relating to these consults must be taken up directly with your HCPs.
Doctor-V is a platform for you to connect with your doctor and discuss topics related to your health and well-being. Doctor-V, do not take responsibility for any advice given during the interactions on the App, and the agreement with and implementation of that advice is solely at the discretion of the Users.
While our platform supports Doctor-Patient relationships, we do not create nor are responsible for doctor-patient relationships.
During your use of our App and website services, you may come across and/or receive content - text, data, graphics, images, information, suggestions, guidance, and other material – including information provided in response to your particular query by the your HCP(s). However, the provision or exchange of such information does not create a licensed doctor-patient relationship, between Doctor-V and you.
While Doctor-V takes steps to verify the medical registration of doctors and HCPs using our platform to provide their services, we make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided by the HCPs on their profiles. Doctor-V does not recommend or endorse any specific individual and/or HCP(s) that may be mentioned on the website or App. In no event will Doctor-V be liable to the user or anyone else for any decision made or action taken by the user or anyone else on basis of the information provided on the website and/or App. No medical, legal or any other decision shall be based solely upon the information provided through the website or App.
Doctor-V is a platform that allows you to connect with and consult with your doctor(s) and/or HCPs. Your HCP may have a fees associated with the consultations they provide you on Doctor-V. The App provide a payment service to collect the consult fees from you on behalf of the HCP. Your payment is processed through secure third-party payment gateway services.
When you use Doctor-V or other paid services provided via our App or website, you understand that Doctor-V will collect payment from such services from you on behalf of the HCPs providing you the respective services. You acknowledge that Doctor-V is not liable for the treatment or advice given during the consult (or other paid service) and cannot be held liable.
Under certain circumstances, you may be able to cancel a transaction on Doctor-V and be eligible for a full refund of your payment, including when:
The site or app and any related communication does not guarantee the accuracy or authenticity of the information. Use of any information appearing on the website or App is solely at the user's own risk.
The information and communication through the website or App is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of a physician or other qualified Health Care Provider with any questions the user may have regarding a medical condition. Doctor-V does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the website or App. The website or App may contain health- or medical-related materials which the user may find offensive, then they may not want to use our website or App.
In no event will Doctor-V be liable to the user or anyone else for any decision made or action taken by the user or anyone else on basis of the information provided on the website and/or App. No medical, legal or any other decision shall be based solely upon the information provided through this website or App.
The information about drugs, including generic drugs and vaccines, contained in the App and website is general in nature and is intended for use as an informational aid. It does not cover all possible uses, actions, precautions, side effects, or interactions of these medicines, nor is the information intended as medical advice for individual problems or for making an evaluation as to the risks & benefits of taking a particular drug. All such actions should be taken only under the advice of a qualified medical professional.
You may decide to buy plans, products and services through our website and/or App. Payment for such purchases is your responsibility and can be executed through different means - including (but not limited to) credit and debit cards, gift coupons, third-party payment services and gateways (incl. CCAvenue, Payeezy, Paypal) and in some cases cash.
You are responsible for providing valid payment information (for any of the payment means including but not limited to those mentioned above) at the time you purchase any plans, products and services. You represent and warrant that you are an authorized user of such payment means, and you agree to pay all charges resulting from your transaction at the prices then in effect. You agree that Doctor-V may pass your payment information (e.g credit card) and related personally identifiable information to its designated service provider(s) for their use in charging you for appropriate services utilized. The ultimate responsibility of payment lies with the purchaser of the plans, products and/or services.
The charges for any plans, products or services may attract taxes, cess or any other charges as levied by competent authorities in a given region. These additional charges will be borne by the purchaser and will be paid at the time of purchase. Doctor-V reserves the right to modify or terminate membership plans, change prices, or institute new charges for any product or service at any time, with at least thirty (30) days' notice where applicable to existing customers.
When you register on Doctor-V website and/or App, we may communicate with you, including by sending information, correspondence, and notices to you. These communications may be sent via email, SMS (text message), push notification, or otherwise using contact information associated with your account, including information provided when you register or update information in your Account profile. These communications will not contain Personal Health Information.
When the user signs up for our email newsletters they will receive additional promotional emails from Doctor-V or our Sponsors, Partners and Associates. In order to subscribe to Doctor-V newsletters via email, we need the user’s contact information, like name and email address. You can opt out of promotional communications and control your communications preferences through your Account settings.
If you experience difficulties with our automated unsubscribe service, please contact us. Doctor-V will manually unsubscribe you from that newsletter. In some cases, when you click on a link or an advertisement on our website or App, in an e-mail or newsletter, your browser may be momentarily directed to the website of a third party which, acting on behalf of Doctor-V notes or "counts" your response to the e-mail or newsletter before re-directing your browser to your selected destination; this re-direction process may not be apparent to you.
Accurate and complete registration information is required to use Doctor-V App and website. You, the user, are responsible for maintaining the confidentiality of the your account access information and password. You are responsible for the security of your passwords and for any use of your account. You must immediately notify us of any unauthorized use of your password or account.
You are not permitted to allow any other person or entity to use your identity for using any of Doctor-V’s App and/or Websites.
You may add dependants to your account on Doctor-V App and website. If you seek consults and/or access your dependants’ records through your account, you are responsible for the records of your dependants and all obligations that your dependants would have had had they maintained their own individual Doctor-V account.
To send us an email, use the "Contact Us"/Support/feedback links located on our website and App. You grant Doctor-V and all other persons or entities involved in the operation of the website and App the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the website and App. Doctor-V cannot and does not assume any responsibility or liability for any information you submit, or your or third parties' use or misuse of information transmitted or received using Doctor-V tools and services.
We make no representation that all products, Content or Services described on or available through the App, are appropriate or available for use in locations outside India. Registered Users and Visitors access our Content and Services on their own initiative and are responsible for compliance with local laws. We make no claim that Content or Services are appropriate or may be downloaded outside of India. Personal information ("Information") that is submitted to Doctor-V App and website will be collected, processed, stored, disclosed and disposed of in accordance with applicable law and our Privacy Policy. If you are a non-Indian member, you acknowledge and agree that Doctor-V may collect and use your Information and disclose it to other entities outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. Indian law may not provide the degree of protection for Information that is available in other countries. By providing us with your Information, you acknowledge that you consent to the transfer of such Information outside your resident jurisdiction as detailed in these T&C and Privacy Policy. If you do not consent to such transfer, you may not use our App or website. The product information provided on Doctor-V is presently intended only for residents of India, and may have different product labeling and disclosure requirements in different countries.
Doctor-V for Doctors provides Health Care Providers (HCP) a platform to set up an online presence and use the App to connect with their patients, and help those in need of health and well-being advice.
You, the HCP, hereby represent and warrant that you will use the Doctor-V App and services in accordance with applicable laws. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and Doctor-V accepts no liability for the same.
We have attempted to provide acknowledgement of sources as references for text, but there is likelihood that several acknowledgements are not mentioned. The Company is certainly willing to correct omissions of citations & encourage our readers to email us with further information regarding the sources.
If the user believes any materials accessible on or from the website/App infringe their copyright, they may request removal of those materials (or access thereto) from the website/App by contacting Doctor-V and providing the following information:
In an effort to protect the rights of copyright owners, Doctor-V maintains a policy for the termination, in appropriate circumstances, of subscribers and account holders of the website/App who are repeat infringers.
Information on the Doctor-V website and App is for personal use & may not be sold or redistributed. To reprint or electronically reproduce any document or graphic in whole or in part for any reason is expressly prohibited, unless prior written consent is obtained from Doctor-V.
The Content is protected by copyright under both Indian and foreign laws. Title to the Content remains with Doctor-V or its licensors. Any use of the Content not expressly permitted by these Terms & Conditions is a breach of these T&C and may violate copyright, trademark, and other laws. Content and features are subject to change or terminate without notice in the editorial discretion of Doctor-V. All rights not expressly granted herein are reserved to Doctor-V and its licensors.
All content on the Doctor-V website and App including designs, text, graphics, pictures, information, applications, software, music, sound and other files, and their selection and arrangement (the "Site Content") are the sole proprietary property of Doctor-V unless otherwise indicated. You do not have the right to modify, copy, perform, distribute, frame, reproduce, republish, upload, download, scrape, display, post, transmit, or sell in any form or by any means, in whole or in part, without Doctor-V's prior written consent as they are protected under applicable copyright laws and treaty provisions (including but not limited to applicable intellectual property laws).
We also own the names we use for our products and services on Doctor-V, and these names are protected by trademark laws in India. and internationally. Any use of our trademarks require our prior written approval.
Our website's and App' registration and query requires users to give us personal information such as their name, email and demographic information such as their address and telephone number. The user's personal information is used to contact the visitor as and when necessary. This personal information also allows us to inform the users about updates to the service and further additions on Doctor-V website and App. We collect personal information from user when they register on Doctor-V’s website or App, or when they submit a query to us. We maintain this information as private to the best of our ability.
User shall use the website and App for lawful purposes only. User shall not post or transmit through Doctor-V website or App, any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable. User shall not use Doctor-V website or App to advertise or perform any commercial solicitation.
The user also understands that the company cannot & does not guarantee or warrant that files available for downloading through the service will be free of infection or viruses, worms or other code that manifest contaminating or destructive properties.
You may not access the website or App for any benchmarking or competitive purposes such as monitoring its availability, performance or functionality. You may not resell, redistribute, or put to any commercial use, any content or information from this app or site.
Provided that you are eligible for use of the website and/or App, Doctor-V hereby grants you a limited license to access and use the website and/or App and the Site Content solely for your personal, non-commercial use. You may not republish Site Content on any internet, intranet or extranet site or incorporate the information in any other database or compilation, and any other use of the Site Content is strictly prohibited. Unauthorized use may violate applicable laws including copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated here, nothing in these Terms & Conditions shall be construed as conferring any license to intellectual property rights. This license is revocable at any time without notice and with or without cause.
Usually, we don't mind if you have a simple link from your website to ours. However, you must first ask our permission if you intend to frame our site or incorporate pieces of it into a different site or product in a way that is not clear to our users. You are not allowed to link to us if you engage in illegal, obscene, or offensive content, or if the link in any way has a negative impact on our reputation.
The use of the Doctor-V website and App and the Content is at your own risk. The providers of this website and App disclaim any & all liabilities arising directly or indirectly to anybody as a result of use of this website and/or App.
You agree to defend, indemnify, and hold Doctor-V, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.
In no event shall Doctor-V and its parent organizations, subsidiaries and affiliates, and each of their directors, officers, agents, consultants, contractors, partners, employees, suppliers and sponsors be liable to you or any third person for any indirect, consequential, punitive, special, incidental or exemplary damages of any type or kind, including loss of data, revenue, profits, or other economic advantage, arising out of or in any way connected with the website and/or App, including for any content obtained through the service, any error, omission, interruption, deletion, inaccuracy, defect, delay in operation or transmission, communications line failure, technical malfunction or other problems of any telephone network or service, computer systems, servers or providers, computer equipment, software, failure or email or players on account of technical problems or traffic congestion on the internet or at the app or website or combination thereof, even if Doctor-V has been previously advised of such damages or has been previously advised of the possibility of such damages. Under no circumstances will Doctor-V be responsible for any loss or damage, including any loss or damage to any user content or personal injury or death, resulting from anyone's use of the App, website or any user content posted on or through the App or website or transmitted to users, or any interaction between users of the app or website, whether online or offline even if Doctor-V has been previously advised of such damages or has been previously advised of the possibility of such damages.
Doctor-V does not represent or warrant that software, content or materials on the App or website are accurate, complete, reliable, current or error-free or that the App, website or its servers, or any platform applications are free of viruses or other harmful components. The App, website and all content are provided to you strictly on an "as is" basis. Therefore, you should exercise caution in the use and downloading of any such software, content or materials and use industry-recognized software to detect and disinfect viruses. Without limiting the foregoing, you understand and agree that you download or otherwise obtain content, material, data or software from or through the App or website at your own discretion and risk and that you will be solely responsible for your use thereof and any injury or damage to your or to any person's computer, or other hardware or software, related to or resulting from using or downloading materials in connection with the app or website, theft or destruction or unauthorized access to, or alteration of the app or website, loss of data or other harm of any kind that may result. The app or website may be temporarily unavailable from time to time for maintenance or other reasons.
Doctor-V shall not be liable for any failure or unavailability of the app or site as a result of the loss or destruction of data, the deletion or corruption of storage media, power failures, unavailability of suppliers or any other event beyond its control.
If any one or more of the provisions contained in the T&C Agreement should be determined to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions of the Agreement shall not in any way be affected or impaired thereby.
This Agreement shall in all respects be governed by and be construed in accordance